Refund policy

Last updated: 17 September 2026

Contact us directly at contact@jellyvr.com, or via our online form or Discord, for cancellations, returns, refunds, or replacements.

You may cancel or return your order within 14 days of delivery for any reason. Returns are free for EU orders, non-EU customers cover return shipping costs. Orders cancelled before dispatch are refunded in full.

Please let us know before sending anything back. EU customers will receive a prepaid return label. Non-EU customers will receive a return address and instructions for shipping.

Items returned damaged, heavily used, or with missing parts may receive a reduced refund, assessed case by case.

Faults and replacements
Please contact us with photos or video of the issue so we can confirm it. Once verified, a replacement is sent free of charge to all customers, including shipping. If a replacement isn't available, the item cost will be refunded instead.

EU customers have a 24-month legal warranty on defects. This policy does not affect your legal rights.

Exceptions
No returns for custom or personalized items.

Refunds
Refunds are sent to your original payment method within 14 days of your return request. We may wait until the item is received or proof of shipping is provided. EU refunds include the original standard delivery cost. Import duties and taxes on non-EU orders are not refundable. Processing times may vary depending on your bank or card provider.
Disputes